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National ATM Council releases COVID-19 safety guidelines

The National ATM Council released COVID-19 safety guidelines for its members and those in the U.S. Independent Retail ATM industry. The guidelines are meant to help combat exposure and the spread of the coronavirus through the use or maintenance and repair of ATMs. The guidelines are as follows:

  • Document safety procedures in writing and save any communication sent to protect staff, customers, merchants and end-users.

  • Always wear disposable gloves and/or use hand sanitizer for any physical contact with ATM terminals/cash. 

  • When loading, maintaining or repairing an ATM, clean/disinfect all keypads, buttons and outer surfaces of the cash and receipt dispensers as well as any areas a customer may touch.

  • Use proven antiviral disinfectants such as bleach or CDC regulation disinfectants/wipes that contain at least 70% isopropyl alcohol.

  • When disinfecting/cleaning a terminal, spray a disposable wipe or paper towel with disinfectant first, then wipe the terminal in one steady direction to avoid recontamination. Let the terminal air-dry. Repeat the process a second time with new wipes and again leave surface wet in order to air-dry. 

  • Never spray disinfectant directly into the ATM terminal or its components. Never reuse wipes/paper towels. Dispose after every use.

  • Post signage to inform others of the cleaning routine and efforts to keep the terminal safe and disinfected. Instruct merchant customers to clean/disinfect ATMs, countertops and other consumer touchpoints daily such as doorknobs/POS terminals/restrooms/etc.

  • Follow CDC guidelines to wash hands frequently with soap and water for at least 20 seconds, avoid touching the face and maintain a safe social distance (6 feet or more) from other people.

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